Refund & Dispute Policy

Overview

At BrandAlly LLC, we stand behind the quality of our work. This policy outlines how we handle refunds and disputes for our digital marketing services and software products.

Marketing Services Refund Policy

Our marketing service packages (including audits and execution plan building) are priced at $2,500 and come with a 15-Day Satisfaction Guarantee.

• Within 15 days of service commencement: If you are not satisfied with our services for any reason, you may request a full refund. Simply contact us at support@brandally.net with your reason for the refund request.
• After 15 days: Refunds for marketing services are evaluated on a case-by-case basis. Partial refunds may be issued for services not yet delivered.

Software Products Refund Policy

BrandAlly develops and sells software products with pricing that varies per product. Each software product has its own specific refund terms, which are clearly stated on the respective product page at the time of purchase.

General software product refund guidelines:

• Refund eligibility, timeframes, and conditions are specified on each product's purchase page
• Please review the product-specific refund terms before completing your purchase
• To request a refund for a software product, contact support@brandally.net and reference the specific product and its refund terms

Disputes

If you believe a charge was made in error or you are dissatisfied with a purchase:

1. Contact us first. Email support@brandally.net before initiating a dispute with your bank or credit card company. We are committed to resolving issues directly and promptly.
2. We will acknowledge your dispute within 2 business days.
3. We will work with you to reach a fair resolution within 10 business days.

If we are unable to resolve the issue to your satisfaction, you may then escalate the matter through your payment provider.

Chargebacks

We encourage customers to contact us directly before filing a chargeback. Filing a chargeback without first contacting BrandAlly may delay resolution and could result in additional fees.